Job Introduction
Dentist Pay Administrator - Finance Department
Full time - Monday to Friday 40 hours per week
Location: Northampton (Head office)
Purpose of the Role:
To ensure accurate and timely administration of dentist pay for over 2,000 self-employed clinicians across 225 practices. The role requires high levels of customer interaction, excellent interpersonal skills, and a methodical and diligent approach to ensure the resolution of pay queries and maintenance of accurate data.
Key Responsibilities:
- Process the dentist pay for over 2,000 clinicians, ensuring accuracy across 225 practices
- Liaise closely with clinicians, practice managers, and stakeholders to resolve pay queries promptly and professionally
- Maintain and update the Dentist Pay System with new practices, contract numbers, and other key data
- Ensure the dentist pay database is accurate, including monitoring missing rates and negative pay each month
- Support practice managers, particularly new managers, in understanding and managing the dentist pay process
- Set up new users in the dentist pay system and provide training as needed
- Prepare and review pay statements, ensuring clarity and accuracy for all stakeholders.
- Prepare reports and journals for the accounts team
- Assist with general administrative tasks and ad hoc duties as required
- Timely resolution of pay queries, with a target of resolving 95% within agreed SLAs
- 100% accuracy in updating and maintaining the Dentist Pay System and database
- Positive feedback from clinicians and practice managers regarding pay process support
Key Relationships:
- Self-employed dentists
- Practice managers
- Payroll team
- Accounts team
Experience, Knowledge & Expertise – Essential:
- Basic knowledge of Microsoft Excel
- Familiarity with dental pay databases
- Experience administration or a related role or customer service role.
- Experience, Knowledge & Expertise – Desirable
- Strong customer service experience with the ability to interact effectively at all levels
- Excellent attention to detail and methodical work processes
- Experience working with self-employed professionals
- Experience of working in a customer environment
- Role Specific Competencies
- Excellent verbal and written communication skills
- Ability to work under pressure while maintaining a professional demeanor
- Strong organizational skills and a proactive approach to problem-solving
INDEM