Interim IT Operations Manager

Job Introduction

Job Title:                           Interim IT Operations Manager

Location:                           Northampton Head Office

Period of Contract:            6-12 Months

Dates of Contract:             July 25 – July 26

Hours of Work:                 Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm

Overview

Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.

The role of an IT Operations Manager, reporting to the Head of IT, you will be responsible for a small highly skilled IT engineering team to provide service desk management (ITIL/ITSM), BAU and deliver projects set out by the head of IT.  You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects. 

You will also lead on acquisitions, from start to finish. Good communication skills with project management are essential to deliver an excellent integration program.

Key Responsibility Areas

• Experience in managing an IT service desk, using ITIL/ITSM principles
• Proven leadership skills in motivating and supporting a team under strict SLAs
• Weekly reports on KPIs to Head of IT
• Project owner of acquisitions
• Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex
• Be flexible to travel to sites when required

Service Desk Management

• Assign tickets
• Monitor ticket priorities
• Monitor escalations & SLA breaches
• Review captured data categories in tickets
• Identify problems (ITIL principle) and provide permanent solutions
• Develop BAU processes within service desk application
• Produce weekly MI on SLA delivery
• Promote a strong work ethic within the IT support team

Acquisitions

• Own the full integration of newly acquired dental practices/labs
  1. Flag any issues around commercial contracts pre completion
  2. Site survey
  3. CAPEX
  4. Change of ownership for existing commercial contracts
  5. Project plan integration of IT/VOIP
• Deliver integration of practices within set timescales from Head of IT

Change Projects

• Deliver projects set out by the Head of IT within set timelines
• Ability to organise and prioritise day to day vs projects

Management Information

• Generate reporting packs for the head of IT

Budget Management

• Responsible for day to day procurement of equipment, under set budgets

Key Relationships

Head of IT

Head of Operations

Head of Acquisitions

Head of Integrations

Important Note

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This job description is intended to serve as a guide to the responsibilities of the post of IT Operations Manager.  It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.

Any proposed changes will be discussed with the post holder.

INDEM