Job Introduction
Remote Patient Coordinator
Location: Home-based with occasional travel to Northampton Support Centre.
About us
Rodericks Dental Partners is a leading provider of dental care services across the UK. Committed to delivering high-quality, patient-focused care, we operate a network of practices supported by our dedicated Patient Support Centre.
At Rodericks Dental Partners, Your Smile Matters Too. We care just as much about our people as we do about our patients. That’s why we’re creating an environment where you can grow, feel valued, and enjoy a healthy work-life balance.
What you'll be doing
We are looking for a motivated and empathetic Remote Patient Coordinator to join our Patient Support Centre team. In this role, you will be the first point of contact for prospective patients making enquiries through various online channels. Your main responsibility will be to respond promptly and professionally to patient enquiries in line with our Service Level Agreement (SLA), ensuring timely responses and a high standard of patient care.
Key Responsibilities
- Respond to patient enquiries from web forms, paid social media campaigns, and external marketing initiatives.
- Work consistently to meet the performance targets outlined in our SLA, ensuring prompt and effective communication.
- Provide accurate information about dental treatments and services.
- Assist patients in booking appointments across our network of practices.
- Collaborate with dental teams to support seamless patient journeys.
- Accurately record and maintain patient information with a high level of confidentiality.
What we're looking for
- Excellent communication and interpersonal skills.
- A commercial mindset.
- A compassionate and patient-focused approach.
- Ability to manage multiple enquiries efficiently while meeting SLA expectations.
- Previous dental or clinical experience (e.g., dental nurse or Treatment Coordinator)
- Comfortable working independently in a remote environment.
- Confident using digital systems and quick to learn new tools.
- Be able to occasionally travel to our Support Centre in Northampton.
What we offer you
- Be part of a supportive and forward-thinking team.
- Make a meaningful impact on patient experience
- Flexible working hours
- Remote working environment - with occasional travel to Northampton
- Training and ongoing professional development
If you’re organised, motivated, and want to be part of a team that truly values people, we’d love to hear from you. Join us at Rodericks Dental Partners – where Your Smile Matters Too.