Job Introduction
Job Title: IT Engineer
Location: Northampton Head Office
Period of Contract: Permanent
Reporting to: IT Operations Manager
Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm
Overview
Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.
We are looking for an IT Engineer. Reporting to the IT Operations Manager you will work within a small highly skilled IT engineering team to provide support for IT/Telephony systems within our company. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.
This role demands excellent technical skills with the ability to support, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day to day support activities.
Key Responsibility Areas
- Provide 2nd line IT support on a day to day basis
- Some 1st Line support may also be required if 1st line engineer is busy
- Proven delivery of resolving 15 2nd line tickets + per day
- Be flexible for onsite installation work
- Support system changes and project work independent to day to day support activities
- Out of hours installations & emergency site visits maybe required
- Ability to prioritise mission critical vs non-critical
Skills Qualifications and Knowledge Required
Office Work
- Overflow for 1st line IT calls
- Logging IT incidents
- Project work
- Implementation planning
- Training junior members
- Technical escalations for Junior & Apprentice
- Moderate phone changes
Working at remote sites
- VOIP installations
- Firewall installations
- Moderate level on site fixes
- Thin Client installs
- Any site setup
General
This role is likely to develop further as requirements grow. It is a fantastic opportunity to build a career within the IT industry and with a company that has strong growth ambitions.
Key Relationships
IT Operations Manager
Wider IT Team
Important Note
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This job description is intended to serve as a guide to the responsibilities of the post of IT Engineer. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.
Any proposed changes will be discussed with the post holder.